How long will it take to deliver?

Due to high demand, Singapore Standard Delivery is currently within 5-7 working days of your order being placed.

Delivery to International destinations is estimated to take up to 10-20 working days from your parcel being sent. You can check if we deliver to your destination in the shipping country.

How much will it cost to ship my item?

Shipping is included in the selling price.

Please note – we do not ship to PO Box addresses.

Which courier do you use?

For Singapore deliveries, we use Singpost for standard and express. A signature will be required on most deliveries.

What happens if I miss my delivery?

Our carrier delivers between 9am and 10pm, which may vary depending on the service selected and a signature is required.

There are a number of options available if you think you won’t be in to sign for your order. We’ll pass your e-mail address and mobile number (if provided) to Singpost and they’ll provide you with information about your delivery by e-mail or text message the evening before.

Please note deliveries outside of the Singapore can take anything up to 10 days. Follow your order using the tracking link in your dispatch email to check if any delivery attempt has been made.

Can I track my delivery?

Most orders are sent on a tracked service, so we’ll send you a tracking link by email along with other information about your order if available.

Do I pay customs or import charges?

Belmont Luxe will pay all customs/duty orders delivered to Singapore.

Our products are sold on a DDU (Delivery Duty Unpaid) basis excluding orders to Singapore. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside of Singapore may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Belmont Luxe cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside Singapore, check the custom duty threshold of the country you’re sending your items to, before you order, and keep your total basket value below that threshold.

Can I change or add items to my order?

Unfortunately not. Once an order has been placed we cannot amend anything. If you realize an error has been made immediately after ordering, we would suggest contact us via Email or WhatsApp if the order can be cancelled and refunded. You can then place the order again.

Can I change my address after ordering?

If you notice you have made a mistake in entering your house number or street name, please contact our customer care team via Email or WhatsApp as soon as you can after the order has been made as we will always try and accommodate address updates. Sometimes this is not possible if too much time has elapsed between the order and the notification. Please note we cannot change Purchased Addresses so please check these before ordering.

Is the site secure?

belmontluxe.com are committed to safeguarding your security and privacy. Your personal details and bank details are treated as highly confidential and we endeavor at all times to respect your privacy.

When you input your credit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.

Any information that we request from you to process your order, register to the site or enter for the competition will not be passed on to parties outside thegosneaker.com.

Returns

How do I return an item?

In light of recent world events, we have extended our returns policy to give you extra help. You can send any unwanted items back to us for FREE within 28 days for a refund, or an exchange. Please use the free returns slip which came in your parcel. International customers should send items to the returns address below within 28 days for a refund using their carrier of choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.

Please send the dispatch note and/or a copy of your receipt back with your order and please be aware that you cannot return your website order to our store for a refund.

Kindly talk to our support team for return inquiries: 

[email protected]

How long can I keep my order before returning it?

We ask you to return your items to us within 28 days of receiving them, but if for any reason you need longer, just let us know.

How should I send it?

If a Singapore customer simply package your order with the delivery note, attach the free returns label and hand it in to your preferred courier. Please remember to ask for proof of postage. We recommend international customers post any returns to us using a carrier who can give you a ‘Certificate of Postage’ as, until the parcel reaches us, it’s your responsibility.

How long will it take to process my return?

Returns can take up to 20 working days to process from us receiving the goods back.

Customer Care Opening Times:
You can get in contact with our customer care team 24 hours a day, 7 days a week.

[email protected]